MS Access Helpdesk Ticket System
Manage And Support Your Helpdesk Ticket Requests
The MS Access helpdesk ticketing system is suitable for a small or a medium sized business. Designed to fit with your existing Microsoft Office products such as Excel, Outlook and Word. An all round simple Access database solution designed to record ticket support requests and improve business efficiency.
Features
Employee tracking
Record users computer details, networks, login information
Record library loans for books
Inventory
- Assign technicians to each task, record priority, date status
- Record ticket problem, action taken, audit trail
- Graphical overview of tasks for each technician
- Add solutions to built in knowledge base with the added ability to email the solution to the user
- Record common problems and open ticket calls
- Record appointments, tasks and send email from within MS Access to MS Outlook
- Book courses
- View graphical statistics on ticket problems by department, technician
- Record orders for computer related supplies and email suppliers
- Built in contacts database
- Great selection of management reports
- Create a knowledge base of common problems and solutions
Hi Paul,
I've been playing with the system and think it is a very well-designed application.
Thanks!
IBM PC Institute
IT Program Manager & Team Lead
I enjoyed your program. We would like to buy it
your program is great this is exactly what I was Looking for. with a little help from you it will be perfect
Kfir Benjamin
HeliOss Communications Israel Ltd.
Manage Your Support Ticket Requests
You can tailor the MS Access helpdesk ticketing system any way you want or we can do it for you, saving you time, effort and reducing costs.
MS Office compatible
Works with MS Access 97, 2000, XP, 2003
User manual and support provided
Can be tailored to your organization
Easy to use, effective and gets the job done
Source code included
Computer help desk software that supports your business needs and is simple to use
Download A Trial And Try It For Yourself